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Return Policy

Here at Power Medical Supplies, customer satisfaction is our top priority.  We want you to be completely satisfied with any purchases made with us. If you need to return or exchange something that you ordered, please fill out the RMA Form as soon as possible.  We accept returns within 30 days of receipt of your purchase.  Items must be returned in brand new, unused, unopened and in its original packaging, except defective products.  Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.  Return shipping costs will be at the customer's expense.  Free shipping only applies once.  Original shipping charges are not refundable even if your order was $100.00 or more.  All merchandise returns are subject to a detailed inspection. Any merchandise unsuitable for resale will not be accepted (do not adhere labels to retail packaging).  A minimum restocking fee of 20% will be applied to all returns less than 30 days. NO RETURNS ARE ACCEPTED AFTER 30 DAYS OF SHIPMENT ARRIVAL.

PLEASE NOTE EXCEPTIONS:

Freight items, furniture, special order items, books, items with expiration dates, hygienic / consumable items, prescription items, international orders, and discontinued products will NOT be accepted by Power Medical Supplies for return under any circumstances unless defective. 

*UNAUTHORIZED RETURNS* Orders that are refused or rejected without prior approval may not be refunded or subject to higher restocking fees. Customers will also be responsible for any new shipping fees incurred because of the refusal.  There will be no refunds for orders refused for nonpayment of Duties and/or Tax fees with international Orders.

All products to be returned brand new and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

After 30 days of receipt of purchase, the manufacturer's warranty applies. 

Any discrepancies such as defective items, missing items, or any type of problem with an order that has been delivered must be reported to us within 30 days of receiving purchase.  We cannot be held responsible for any issues after 30 days of receiving purchase.

We reserve the right to refuse a return depending on certain circumstances.

INSTRUCTIONS FOR RETURNS / EXCHANGES:

• Step 1: Before returning any order you made, you must first fill out the RMA Form which can be found when you hover over "Policies" and obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. The RMA form will ask for your customer information, order/invoice number, and the nature of the problem. You can also email us at Sales@PowerMedicalSupplies.com and request a return.  Please note it can take 2-5 business days to process an RMA Number request.

It is very important that the RMA number is clearly written on the outside of the shipping box and all RMA information is found within the package as well. Packages received without an RMA number or without authorization will be considered an unauthorized return and may not receive a credit until authorized.  

• Step 2: If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received and inspected minus actual shipping costs and restocking fees.  If you paid with a check or money order, allow 10 business days to receive your refund check. Account credits must be used within 1 year of issue date.

• Step 3: On all product returns, you will be responsible to arrange and pay for the shipment of the product back to the appropriate Power Medical Supplies warehouse.  You may use UPS, USPS, or FedEx.  Please make sure to have tracking information for any return shipments. 

• Step 4: We apologize for the inconvenience if you are returning an item that is defective or shipped in error by Power Medical Supplies. If this is the case, we will email a label, schedule a pick up, or reimburse you for the shipping charges. We will do whatever is most convenient for you. For all other returns, you are responsible for the original delivery costs and the return shipping charges.

Please allow up to 5-7 business days for items being returned for store credit / refund / exchange as returns must be processed, examined, and then credited.  Sometimes it can take a shorter amount of time and sometimes longer.  We will always keep our notified of the status.

CANCELLING ORDERS:

All order cancellations require a cancellation reason, must be in writing in an email, and we must be notified before there is a tracking number.  Once an order has a tracking number, it cannot be cancelled under any circumstances.  Cancelled orders that have not been shipped may also be subject to a minimum 20% restocking fee in certain circumstances. Any freight items, special order items, international orders, or items made per order may not be cancelled once order is processed even if there isn't a tracking number available.

RETURNED PAYMENTS / CHARGEBACKS / CREDIT CARD DISPUTES:

We do our best to resolve any situation and will definitely do so according to our policies you agree to when sending your order.  If a situation has been resolved in accordance to our policies and there are any returned payments, chargebacks, and credit card disputes for any reason after the resolution, there will be a $25.00 charge for each returned payment which becomes due at time of notice. Please note that even if your credit card company returns the payment, this does not remove your obligation to pay for your order and payment must be made immediately.  Since payments are due at time of order, a returned payment might lead to a late payment/delinquency which will be reported to the major crediting boroughs.  Interest will collect at a rate of 2% a month but if that percentage is usurious, the legal allowed limit will be collected as interest.  All warranties will be null and void.  If legal action is taken for non-payment, you will be responsible for reasonable attorney's fees, filing charges, court fees, and any other charges associated with collection of payment.

 

Updated 4/4/17

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