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RETURN POLICY

Here at Power Medical Supplies, customer satisfaction is our top priority.  We want you to be completely satisfied with any purchases made with us. If you need to return or exchange something that you ordered, please fill out the RMA Form as soon as possible.  We accept returns within 30 days of receipt of your purchase.  Items must be returned in brand new, unused, unopened and in its original packaging, except defective products.  Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.  Return shipping costs will be at the customer's expense.  Free shipping only applies once.  Original shipping charges are not refundable even if your order was $100.00 or more.  All merchandise returns are subject to a detailed inspection. Any merchandise unsuitable for resale will not be accepted (do not adhere labels to retail packaging).  A minimum restocking fee of 20% will be applied to all returns less than 30 days. NO RETURNS ARE ACCEPTED AFTER 30 DAYS OF SHIPMENT ARRIVAL.

PLEASE NOTE EXCEPTIONS:

Freight items, furniture, special order items, books, items with expiration dates, hygienic / consumable items, prescription items, international orders, and discontinued products will NOT be accepted by Power Medical Supplies for return under any circumstances unless defective. 

*UNAUTHORIZED RETURNS* Orders that are refused or rejected without prior approval may not be refunded or subject to higher restocking fees. Customers will also be responsible for any new shipping fees incurred because of the refusal.  There will be no refunds for orders refused for nonpayment of Duties and/or Tax fees with international Orders.

All products to be returned brand new and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

After 30 days of receipt of purchase, the manufacturer's warranty applies. 

Any discrepancies such as defective items, missing items, or any type of problem with an order that has been delivered must be reported to us within 30 days of receiving purchase.  We cannot be held responsible for any issues after 30 days of receiving purchase.

We reserve the right to refuse a return depending on certain circumstances.

RMA Form

The following information must be filled out completely. We will respond to this request within 1-2 business days. Please do not return your product beforehand as that will be considered an unauthorized return and will only cause delays in processing.

Your Personal Details

Note : * Indicates Mandatory Fields

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