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RETURN POLICY

Here at Power Medical Supplies, customer satisfaction is our top priority.  We want you to be completely satisfied with any purchases made with us. If you need to return or exchange something that you ordered, please fill out the RMA Form as soon as possible.  We accept returns within 30 days of receipt of your purchase.  Items must be returned in brand new, unused, unopened and in its original packaging, except defective products.  Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.  Return shipping costs will be at the customer's expense.  Free shipping only applies once.  Original shipping charges are not refundable even if your order was $100.00 or more.  All merchandise returns are subject to a detailed inspection. Any merchandise unsuitable for resale will not be accepted (do not adhere labels to retail packaging).  A minimum restocking fee of 20% will be applied to all returns less than 30 days. NO RETURNS ARE ACCEPTED AFTER 30 DAYS OF SHIPMENT ARRIVAL.

PLEASE NOTE EXCEPTIONS:

Freight items, furniture, special order items, books, items with expiration dates, hygienic items, consumable items, prescription items, international orders, and discontinued products will NOT be accepted by Power Medical Supplies for return under any circumstances unless defective. 

*UNAUTHORIZED RETURNS* Orders that are refused or rejected without prior approval may not be refunded or subject to higher restocking fees. Customers will also be responsible for any new shipping fees incurred because of the refusal.  There will be no refunds for orders refused for nonpayment of Duties and/or Tax fees with international Orders.

All products to be returned brand new and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

After 30 days of receipt of purchase, the manufacturer's warranty applies. 

Any discrepancies such as defective items, missing items, or any type of problem with an order that has been delivered must be reported to us within 30 days of receiving purchase.  We cannot be held responsible for any issues after 30 days of receiving purchase.

We reserve the right to refuse a return depending on certain circumstances.

INSTRUCTIONS FOR RETURNS / EXCHANGES:

• Step 1: Before returning any order you made, you must first fill out the RMA Form which can be found when you hover over "Policies" and obtain a Return Merchandise Authorization (RMA) number. NO returns, of any type, will be accepted without an RMA number. The RMA form will ask for your customer information, order/invoice number, and the nature of the problem.  Please note it can take 2-5 business days to process an RMA Number request.

It is very important that the RMA number is clearly written on the outside of the shipping box and all RMA information is found within the package as well. Packages received without an RMA number or without authorization will be considered an unauthorized return and may not receive a credit until authorized.  

• Step 2: If you paid for the purchase with a credit card, your account will be credited back the amount of the purchase once the product has been received and inspected minus actual shipping costs and restocking fees.  If you paid with a check or money order, allow 10 business days to receive your refund check after the return is received and processed. Account credits must be used within 1 year of issue date.

• Step 3: On all product returns, you will be responsible to arrange and pay for the shipment of the product back to the appropriate Power Medical Supplies warehouse. Do not ship it back to the return address as we have seperate warehouses that process returns.  You may use UPS, USPS, or FedEx.  Please make sure to have tracking information for any return shipments and to provide it to us. 

• Step 4: We apologize for the inconvenience if you are returning an item that is defective or shipped in error by Power Medical Supplies. If this is the case, we will email a label, schedule a pick up, or reimburse you for the shipping charges. For all other returns, you are responsible for the original delivery costs and the return shipping charges.

For exchanges, please place the order for what you need, then fill out the RMA form and we will then simply refund or credit your account once returned.  This ensures you get what you need more quickly.

Please allow  about 5-7 business days for items being returned for store credit / refund / exchange as returns must be processed, examined, and then credited.  Sometimes it can take a shorter amount of time and sometimes longer.  We will immediately let you know once a return is processed.

RMA Form

The following information must be filled out completely. We will respond to this request within 1-2 business days. Please do not return your product beforehand as that will be considered an unauthorized return and will only cause delays in processing.

Your Personal Details

Note : * Indicates Mandatory Fields

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