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SHIPPING INFORMATION

UNITED STATES SHOPPERS:

Depending on what warehouse your order is fulfilled from, we generally use UPS Ground, FedEx Ground / Home Delivery, and USPS Priority Mail. Because we have multiple warehouses, orders with more than one item may be shipped separately.  Also, orders with more than one quantity may be shipped separately.  Shipping rates/pricing vary per zip code in the US.  Most orders are shipped within 24-48 hours from when you place your order. There are some items that may have a lead time and/or need assembling and may require additional time to ship. Handling fees may or may not be included in the shipping price depending on the warehouse it is sent from.  Shipments to P.O. Boxes and APO/FPO addresses will ship via the United States Postal Service (USPS) if available.

EXPEDITED SHIPPING REQUESTS:

You can always reply to your order confirmation email and upgrade your shipping or let us know when you need to receive your item by.  For requests to get there by a certain date, we cannot guarantee it but a request will be made to the appropriate warehouse.  Next Day Saturday delivery may be available depending on your destination.  You authorize any additional charges for any expedited shipping requests.  Please call or email us for rates if you require knowing the price before the shipment goes out. For orders placed on business days before 3:00PM Eastern Standard Time, every attempt will be made to ship the same day. Please note that transit times do not include weekends.

FREE SHIPPING ON ORDERS $100.00 OR MORE:

We will cover up to $9.99 of the shipping cost on orders $100.00 if your order fits ALL of the qualifications listed below:

• Actual shipment costs are less than or equal to $9.99.  If actual shipping costs are $10.00 or more, you authorize a charge for the balance of the shipping charges at the time of shipment (so if a shipment costs $13.21, you will only be responsible for $3.22).

• Your order weighs less than 30 lbs

• Your order is paid in advance.

• Free shipping is available only to the 48 contiguous states: (excludes Alaska, Hawaii, and all US Territories, APO/FPO and international countries).

Note:

• Free shipping refers to standard ground shipping only.

• Purchase orders, and credit lines are not eligible for free shipping since they are not prepaid.

• All freight items do not qualify for free shipping.

ORDERS $99.99 OR LESS:

• If the actual cost of the shipment is over $9.99 on orders $99.99 or less, you authorize a charge for the balance of the shipping charges at the time of shipment (so if a shipment costs $13.21, you will be responsible for the additional $3.22).

Please make sure that you provide a correct address or you may incur address correction charges or reshipment charges (free shipping only applies once).  Please also make sure to accept the package when delivery it attempted because if it gets returned to sender, you will be responsible for the actual reshipping fees.

SHIPPING INSURANCE:

UPS and FedEx automatically protects every shipment against loss or damage up to a value of US $100.00 (USPS up to $50.00). By adding an shipping insurance option, you can request additional protection up to $50,000.00 per package (please contact us about shipping insurance by email to Sales@PowerMedicalSupplies.com).  We will not hold any responsibility for lost packages if you do not select this option and the shipping carrier loses or damages your package. Please email Sales@PowerMedicalSupplies.com if this happens.  

SALES TAX:

We will charge sales to tax any shipping destination in the following states; NY, NJ, CA, TX, MI, GA, FL, IN, MN, PA.  Sales tax is estimated and you may be responsible if we incorrectly charged your sales tax amount.

CANCELLING ORDERS:

Once an order has shipped and there is a tracking number, it cannot be cancelled under any circumstances.  Cancelled orders that have not been shipped may also be subject to a 20% restocking fee in certain circumstances. Any freight items, special order items, international orders, or items made per order may not be cancelled once order is processed.

INTERNATIONAL SHOPPERS:

International shoppers are more than welcome to place orders on our website. Currently, the only payment methods available are PayPal. We do not accept credit cards that are issued by international financial institutions. Free shipping does not apply on international orders.

Shipping charges for international orders cannot be calculated on our website so you would have to contact us to get an international shipping rate.  You may select UPS, FedEx or the US Postal Service as your shipping carrier. We strongly recommend UPS or FedEx as they are more secure and provide a tracking number. UPS, USPS, or FedEx  will charge additional taxes and duty fees upon delivery which you will be held responsible for. International shipments are occasionally delayed at Customs and they are more likely to get lost in transit. If your package was insured, we cannot make a claim until 45 days have passed from the ship date. If a claim needs to be filed, orders will not be resent until the claim has been approved. Insurance is optional and highly suggested. In the event that your package gets lost in transit, we will try our best to work it to your satisfaction. However, we will not take any responsibility for lost or held packages that are not insured or approved by our insurance and you will be responsible to place a new order. No refunds will be granted if your order gets lost, held by customs, and/or your insurance claim is denied.

International orders may take up to 24-48 hours to process if order is in stock (if an item is not in stock, the lead time is listed in the “Additional Information” tab in the item page). The customer is responsible for all tax, custom charges and wire transfer fees. If you refuse the package at customs or you fail to pick up your shipment and it is returned to us, you will not be refunded for the original shipping charges, you will be responisble for any return shipping charges, and you will be charged a 25% restocking fee. You may contact us at: (001) 800-249-1902.  

Please note we do not ship Medline items internationally.

ITEM AVAILABILITY:

We try to be as accurate as possible with the availability listed of items listed on the item page.  This is an average time it takes for an item to ship out.  This is not guaranteed.  Sometimes it can take longer than stated and sometimes it can be sooner than stated.

SHIP TO ADDRESS:

Please note we reserve the right to ship to the billing address even if it is different than the shipping address.

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